Last updated: August 24, 2026

At NovaLume, we aim to make your shopping and delivery experience as smooth as possible. This Shipping Policy explains how shipping, delivery estimates, tracking, and international orders are handled.

1. Order Processing

Orders are processed before shipment. Processing times may vary depending on the product, order volume, and destination.

Once your order has been shipped, tracking information may be provided when available.

2. Shipping Destinations

NovaLume offers international shipping to supported destinations.

Available shipping methods depend on your delivery address and will be displayed during checkout.

If your country or region is available for selection at checkout, shipping is currently available to that destination.

3. Shipping Costs

Shipping costs are calculated based on your destination and the shipping method selected.

Available shipping options and their prices will be clearly displayed at checkout before you complete your purchase.

Free shipping may be available for certain destinations or shipping methods.

4. Estimated Delivery Times

Estimated delivery times are displayed during checkout based on the destination and selected shipping method.

Delivery estimates begin after the order has been processed and shipped.

Please note that estimated delivery times are not guaranteed. Delivery may occasionally be affected by:

• Carrier delays

• Customs processing

• Public holidays

• Severe weather

• High-demand periods

• Incorrect or incomplete shipping information

• Other circumstances outside our reasonable control

5. International Orders

International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price and may be the responsibility of the customer.

Customs policies vary between countries, so we recommend checking your local requirements when necessary.

6. Order Tracking

When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact NovaLume as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

8. Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If there has been no tracking update for an unusual period or you believe there is a problem with your delivery, please contact us so we can investigate.

9. Lost or Damaged Packages

If your order arrives damaged, or you believe your package has been lost during delivery, please contact NovaLume with your order number and relevant details.

For damaged items, we may ask you to provide photographs of the product and packaging so we can investigate the issue and determine the appropriate solution.

10. Separate Shipments

In some cases, items within the same order may be shipped separately. If this happens, you may receive more than one package or tracking number.

11. Contact Us

If you have questions about shipping, tracking, or an order, please contact NovaLume through the Contact page on our website.