Last updated: August 24, 2026

Welcome to NovaLume. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About NovaLume

NovaLume is an online jewelry store offering jewelry and accessories through our website. References to “NovaLume,” “we,” “us,” or “our” in these terms refer to the business operating this website.

2. Products and Product Information

We make reasonable efforts to display our products, descriptions, materials, colors, dimensions, images, and prices as accurately as possible.

However, colors and appearance may vary slightly depending on lighting, photography, screen settings, and manufacturing variations.

Product availability may change without notice.

3. Prices

Prices are displayed in the currency selected or shown on our website.

We reserve the right to change prices, promotions, or discounts at any time. Changes will not affect orders that have already been accepted, except where required to correct an obvious pricing or technical error and permitted by applicable law.

Any applicable taxes and shipping charges will be displayed during checkout where appropriate.

4. Orders

When you place an order, you are responsible for providing accurate and complete contact, billing, and shipping information.

Submitting an order does not necessarily mean that it has been accepted. We may refuse or cancel an order where reasonably necessary, including in cases involving:

• Product unavailability

• Payment authorization problems

• Suspected fraud or unauthorized transactions

• Incorrect pricing or product information

• Shipping restrictions

If we cancel an order after payment has been collected, we will issue an appropriate refund.

5. Payment

Available payment methods are displayed during checkout.

Payments are processed through third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping and Delivery

Available shipping methods, estimated delivery times, and applicable shipping charges are shown during checkout or described in our Shipping Policy.

Delivery estimates are not guaranteed delivery dates. Delays may occasionally occur due to carriers, customs, weather, high-demand periods, incorrect addresses, or circumstances outside our reasonable control.

International customers may be responsible for customs duties, import taxes, or other charges where applicable.

Please see our Shipping Policy for additional information.

7. Returns and Refunds

Eligible returns, refunds, and exchanges are governed by our Returns & Refunds Policy.

Nothing in these Terms & Conditions limits any mandatory consumer rights that apply to your purchase under applicable law.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. Any statutory cancellation rights available to you remain unaffected.

9. Product Care

Jewelry should be handled and stored appropriately to preserve its appearance.

Product-specific care information, where provided, should be followed. Normal wear, accidental damage, misuse, improper storage, or exposure to unsuitable chemicals may affect the appearance or lifespan of jewelry.

10. Intellectual Property

The content of the NovaLume website, including our branding, text, graphics, website design, and original content, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected content without permission, except where permitted by law.

11. Acceptable Use

You agree not to misuse our website, attempt unauthorized access, interfere with its operation, introduce malicious software, engage in fraudulent activity, or use the website in violation of applicable law.

12. Third-Party Services

Our website may use or link to services operated by third parties, including payment, shipping, analytics, and social media services.

Third-party services may be governed by their own terms and privacy policies.

13. Limitation of Liability

To the fullest extent permitted by applicable law, NovaLume will not be liable for indirect or consequential losses arising from use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, or excludes any consumer rights that cannot legally be waived.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. The current version will be published on this page with an updated revision date.

Changes will not retrospectively remove rights that customers have under applicable law.

16. Contact

If you have questions regarding these Terms & Conditions, an order, or our products, please contact NovaLume through the Contact page on our website.