Last updated: August 24, 2026

At NovaLume, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Your name

• Email address

• Phone number, if provided

• Billing and shipping address

• Order and transaction information

• Information you provide when contacting customer support

• Device, browser, IP address, and website usage information

• Cookie and similar technology data, subject to your consent where required

Payment information may be processed securely by our payment service providers. NovaLume does not necessarily receive or store your complete payment card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Process payments and refunds

• Communicate with you about your purchases

• Provide customer support

• Prevent fraud and protect the security of our website

• Improve our website, products, and customer experience

• Comply with legal, tax, accounting, and regulatory obligations

• Send marketing communications where you have consented or where otherwise permitted by applicable law

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, understand website usage, improve performance, and support analytics or marketing.

Where required by applicable law, non-essential cookies are used only according to the choices you make through our cookie consent banner.

You can review or change your cookie preferences through the consent options available on our website.

4. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business, including:

• Website and e-commerce service providers

• Payment processors

• Shipping and fulfilment providers

• Analytics and technology providers

• Customer service providers

• Government authorities or other parties where required by law

We do not sell personal information for money.

5. International Processing

Because NovaLume operates online and may serve customers in different countries, personal information may be processed or stored outside your country of residence.

Where required, appropriate safeguards are used to protect personal information transferred internationally.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and tax records, resolving disputes, and meeting legal obligations.

7. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request a copy or transfer of certain personal information

• Opt out of certain marketing communications

Additional rights may apply under laws such as the UK GDPR, EU GDPR, and applicable U.S. state privacy laws.

To exercise a privacy right, please contact NovaLume using the contact information provided on our website.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

9. Children's Privacy

Our website and products are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

10. Third-Party Services

Our website may contain links to or use services provided by third parties. Their handling of personal information is governed by their own privacy policies and practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal obligations.

When appropriate, the updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact NovaLume through the Contact page on our website.